Returns are accepted within 30 days of deliveryif the item is unused and in its original condition.
A refund will be issued for the order total minus shipping costs and restocking fees.
Damaged Items
If your order arrives damaged, emailinfo@grandsmobility.comas soon as possible with your order number and a photo of the item’s condition. We will review each case individually and work towards a satisfactory resolution.
Items damaged in transit must be marked as "DAMAGED" on the bill of lading (for truck shipments) or on the courier manifest (for small packages).
Customers should inspect damaged items and request an RMA (Return Merchandise Authorization) within 7 days of receiving the item. Grands Mobility will arrange an inspection and replacement based on the courier's findings. If the RMA is requested after 7 days, we cannot issue a credit for shipping damage.
Return Requirements
The returned item must include all original packaging (manufacturer's box, Styrofoam, plastic bags, and other packing materials), all accessories (cables, remotes, batteries, etc.), and manufacturer documentation (manuals, warranty cards, etc.).
The original UPC barcode and seal must be intact until you are satisfied with the product; removing them voids any possible return.
If a returned product does not meet these criteria, it will be rejected and returned to you at your expense, nullifying the RMA and credit request. Shipping costs will be billed to the customer in these cases.
Non-Returnable Items
Used items are not eligible for return but are covered under their respective warranties.
If an item is being returned due to an error on Grands Mobility’s part, it must be shipped within 7 days of receipt and include an RMA.
Warranty
All new products come with a limited warranty, with details available in the"Return and Refund Policy"section on the product page. The warranty does not cover labor or failure due to misuse, negligence, or normal wear of non-durable components, such as rubber, wheels, brakes, and plastic parts.
Proof of purchase and the product's serial number are required for warranty claims.
Return Process
Grands Mobility is not responsible for damage or loss of returned packages.
Returned items will be reviewed and inspected within 3 business days. If the item is not eligible for warranty coverage, the customer will be notified and must authorize the return within 14 days, or the item will be discarded.
This returns policy ensures a transparent and fair process for all our customers.
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