Our most important policy is to make your experience with us enjoyable, easy and straightforward. Please find info regarding our shipping policy below.

What to expect after placing your order

As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order. We'll confirm with suppliers if your ordered item is in stock and available for immediate shipment. Most prefabricated products and accessories will be ready for immediate shipment, while custom products will take longer.

Once your order is confirmed and payment has been processed your order will be on its way (unless it is a custom product as mentioned above). All orders are processed and shipped within 1-3 business days. We will send you tracking information on the day your order ships to the email address you have provided at checkout. You can track your shipment at any time with this tracking number. Transit times vary from 5-7 business days.

If you do not receive tracking information from us within 5 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email us at info@grandsmobility.com.

Shipping costs

Grands Mobility offers free shipping on most orders. Exceptions include:

• Non-contiguous US addresses – please contact us for a shipping quote. Freight will always be quoted and charged at our cost.
• Canada - CAD $899 flat-rate freight. Applied automatically at checkout.

Shipping Details

Where We Ship:

We currently ship everywhere in the contiguous United States and Canada. We can also ship to Alaska, Hawaii, and Puerto Rico, and anywhere in the world (as long as your location is accessible), which will incur an extra cost – to get a quote for your order, contact us directly at info@grandsmobility.com or via our contact page, and we will connect you with a shipper. If for some reason you are unsure whether we can ship to you, please contact us and we will let you know.

If you live outside these places, contact us and we can arrange a shipment to your desired address. All costs and import charges will be charged after checkout and will be charged at our cost.

Handling, Transit & Cutoff Times

After you place your order, we will process it, confirm stock levels, confirm your shipping address, and get your order ready to be shipped.

Order Cutoff Time: Noon (GMT-05:00) Eastern Standard Time (New York).

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered.

Upon Receipt of the Package

1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.

2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces by emailing directly at  info@grandsmobility.com or via our Contact Us page.

3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at info@grandsmobility.com or via our contact us page.

Costs Incurred Due to Consignee Unresponsiveness

We want to ensure a smooth and hassle-free delivery process. However, it's to note that we are not liable for any costs incurred as a result of consignee's unresponsiveness.