• EV Rider charges a15% restocking fee for ALL returned items. Returned products must be in selling condition as new.
• Shipping for items qualifying for free shipping will be deducted from remaining credit of eligible refund item.
• Dealers & end-users must call EV Rider Tech Support and obtain a Return Manufacturer’s Authorization Number (RMA #).
• Do not return units or parts without an RMA #. Returned units or parts with out a proper RMA number will be refused or returned at the shipper’s expense.
• Credits will be granted upon inspection of the returned product(s).
• Custom orders and assembly fees if applicable, are non-refundable.
• Units and Parts must be returned within 30 days from date of purchase and with an authorized RMA #.
1) The Customer is responsible for shipping parts or products back to EV Rider at his/her own expense.
2) The product must be packaged carefully and clearly marked with an RMA # so that a credit can be processed accurately. Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.
3) Original shipping charges are not refundable. If the product was sent with “free shipping” the original shipping costs will also be deducted from the refund.
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