Please inspect your product upon delivery within 24 hours. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect, please email to sales@freeriderusa.com and provide the related pictures within 24 hours.
The receiver can inspect the items quickly before the driver leaves for FR Terrain and FR Apollo Series. The receiver can reschedule the delivery if they don’t have time to do so at the moment of delivery. There is a $350 dollar per reschedule delivery fee for FR Terrain, FR Apollo series, and FR e-Bikes.
Once accepted, the following conditions apply: Customers are responsible for the return expenses and must use the original packaging and meet the following:
1. Customer must return the product and all the accessories, charger, and user manuals that were included in the product’s box. Customers must request an RMA from FreeRider USA within 14 calendar days of receiving the product.
2. Once the RA number has been generated; the return-eligible items must be shipped or picked up within 3 calendar days. The first day is the NEXT calendar day after we issued the RA number to you. FreeRider USA institutes a $25 fee per missed scheduled pickup.
3. All return-eligible items require a 25% restocking fee for returns. If the item shows any visible use or damage or wear; the item is not refundable. If e-Bikes have been ridden more than 5.0 miles. FreeRider USA will contact you and ship it back to your original address. You will be responsible for shipping fees to get the item back to you. All returned products require a RMA number. If products are sent back without an RMA the customer will be responsible for any fees incurred.
4. If your return is rejected and you refuse to have it/them shipped back to you within 7 calendar days of receiving a written rejection notice, we may, in our sole discretion, (a) deem your equipment to have been forfeited and (b) use or dispose of it as we see fit.
5. Your refund would be minus the restocking fee and return freight. The cost of damaged parts will be debited after the items have been inspected.
